Wednesday, March 3, 2010

I love a customer service opportunity!

Received this, this morning:

Dear bait guy,
I am highly upset do to your price chart has confused me on the price of your leeches. It says 10lbs. of mixed leeches cost 19.00$ after you add 10lbs to your cart it cost over 120.00$. I am also upset because i start fishing in the middle of March and i have no leeches to use. It's ridiculous that i have to wait until late April to get some leeches. I need leeches from the price of your chart.

Sincerely,
(I'll leave the name off)

My Response:

Hi Chase,

Thanks for the inquiry, I understand what you are asking, so I'll try to explain.

About the price chart: 
The prices listed are per pound.  So for instance, the cost of one pound of mixed leeches is $22.  We give you a discount per pound when you order several pounds.  Therefore, when a customer orders 10 pounds, the cost is $19 per pound for Mixed leeches, or $190 for 10 pounds.

Also, depending on what part of the country you are in?  Just so you're prepared, anyone outside the midwest has to get leeches shipped via second day air, which can be costly sometimes.  If you live outside the midwest, I am happy to personally quote you a price, and you won't have to go through the online store.

Your inquiry has caused me to evaluate this page, and I can see that it might be confusing.  I'll make some updates next time I update the website.  

About the availability:
Unfortunately, there is just nothing that can be done about this.  Most live leeches come from Minnesota (where our shipping facility is located).  At this point, there is still close to 3 feet of ice on the water!  Leeches typically are not raised in captivity (nobody has figured out how yet), they are trapped from the wild.  So, until the ice melts, we can't trap them.  To see how we catch them visit our You Tube page and see our video on "How to Trap Leeches." http://www.youtube.com/jewelloutdoors

If you have any further questions Chase, you are more than welcome to call me at 712.790.4630.

Since it looked like maybe you were looking at a larger order (10lbs) I am curious, do you run a bait shop?

Best wishes,

Mark Jewell

Posted via email from Jewell Outdoors

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